The 10 best communication methods for business.

In 2022, our State of Business Communication report with The Harris Poll found that miscommunication costs US businesses $12,506 per employee per year."

Business Communication Internal and External

miscommunication cost businesses in the US $12,506 stats say.

Communication in business is vital for staff and for customer relations.  

Grammarly says, “In 2022, our State of Business Communication report with The Harris Poll found that miscommunication costs US businesses $12,506 per employee per year.” That’s per employee! If you have ten employees on average, that would cost you $125,060 for miscommunication. Communication is something you’ll want to get right. 

The choice of a centralized form of communication for businesses, the public, and internal purposes depends on the specific needs and goals of the organization. Several communication channels and platforms are available, each with advantages and disadvantages. Here are a few options to consider:

Email Communication

1. Email is a widely used form of centralized communication for both internal and external purposes. It allows for formal communication and document sharing and can be archived for future reference. However, it might not be the most efficient for real-time communication and collaboration.

Intranet communication

2. An intranet is a private network only accessible to an organization’s employees. It can host internal communications, documents, announcements, and more. Intranets help share information within the organization while maintaining control over access and security.

Enterprise Social Networks

3. Platforms like Slack, Microsoft Teams, and Yammer provide a centralized space for internal communication, collaboration, and file sharing. They allow for real-time messaging, channel organization, and integration with other tools.

Video Conferencing

4. Platforms like Zoom, Microsoft Teams, and Google Meet are essential for virtual meetings, webinars, and conferences. They are particularly useful for remote teams or when face-to-face communication is needed.

Customer Relationship Management (CRM) Systems

5. CRM systems such as Salesforce or HubSpot are designed to manage interactions with customers and clients. They centralize customer information, communication history, and sales activities.

Using Social Media Platforms for Communication

6. Social media platforms can reach a wider audience. Facebook, Twitter, LinkedIn, Instagram and other popular platforms can be used for public communication and marketing. However, they might not be suitable for sensitive internal communications.

Company Websites and Blogs

7. A well-maintained website and blog can be a central hub for sharing information with the public and internal staff. Websites provide a platform for sharing news, updates, and resources.

Project Management Communication Tools

8. Project management tools like Trello, Asana, Jira and the new commer I find very promising can be used for internal and external communication when managing projects. They help organize tasks, track progress, and facilitate collaboration.


9. The use of regular newsletters distributed to employees, customers, or the public to share updates, promotions, and relevant information. Email marketing platforms like MailChimp can be used for this purpose.

Press Releases and Media Kits

10. Use press releases and media kits for public communication, especially in PR efforts; companies often use press releases and media kits to disseminate information to journalists and the public.

Communication Conclusion

Ultimately, the best-centralized communication solution depends on the organization’s size, industry, communication needs, security considerations, and target audience. Many organizations use a combination of these tools to address various communication requirements. Choosing tools that align with your organization’s goals and help enhance communication and collaboration is essential.

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